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[POLICY BRIEF OF RESEARCH PAPER, 2021]
MAKING NATIONAL HEALTH INSURANCE EQUITABLE IN ACCESSIBILITY TO CITIZENS: MODELS OF PUBLIC ACCOUNTABILITY IN INDONESIA
The National Health Insurance Program has been implemented for seven years. In its implementation, however, claiming JKN services remains to be difficult for many JKN members. Reports on the implementation of JKN show various obstacles faced by JKN members in order to access quality and equitable JKN services. At the same time, the government and BPJS Kesehatan implements various interventions to help JKN members navigate JKN system.
This study was shared with government and non-government stakeholders in Indonesia & is currently in the process of publishing at the international journal (under the topic of patient navigation & digital technology for health insurance financing) and in the WHO Bulletin.